Cameron backs friends and families test to act as 'flashing light' to warn when hospitals and GPs are failing
Patients to be asked if they would recommend NHS service to loved onesNurses told to carry out hourly rounds of wardsNew 'dementia champions' with 1 in 4 patients suffering from disease
‘Games Makers’. Mr Cameron said: ‘A year ago, I said the whole approach to caring in this country needed to be reset.
David Cameron said there has been better training and support of nurses
in the past year but Andy Burnham, right, Prime Minister produced
‘Since then we have done a lot with more training and better support. And nurses are now checking on patients hour by hour in nine out of ten hospitals.
‘We still have a long way to go to raise standards across the NHS and get rid of those cases of poor and completely unacceptable care that blight some hospitals and homes.
‘I want every hospital to give every patient the best possible care. And I want to see patients given a real voice in deciding whether that care is good enough or not.'
Chief nursing officer Jane Cummings said: 'Feedback from patients is crucial to getting this right. The friends-and-family test will be a key measure, highlighting the demanding, high-quality work that NHS staff do day in and day out, by shining a light on excellent as well as poor care.'
NHS Confederation chief executive Mike Farrar said: 'The NHS is totally committed to this agenda. We have got to ensure that a culture of compassion is running through the veins of every place that provides care – no ifs, no buts and no exceptions.'
Dr Peter Carter, of the Royal College of Nursing, welcomed the changes. He said: 'Providing the best quality care for patients has always been at the heart of nursing.
'Day after day our members tell us that they want to focus their energy on the needs of their patients, spending more time at the bedside caring for them and their families.'
But Shadow Health Secretary Andy Burnham accused the Prime Minister of empty words: ‘When it comes to the NHS, David Cameron is a master of meaningless spin.
‘One by one, he has broken the promises he made and the NHS is now struggling with his toxic medicine of cuts and re-organisation.’.