Now even doctors don't trust their own hospitals: Study finds nearly 40% of health service workers would NOT recommend own workplace to friends or family
Department of Health surveyed 101,000 doctors, nurses and paramedicsOne quarter said they had been harassed or bullied in the past 12 months
38 per cent suffered work-related stress and 15 per cent bullied by patients

By
Daily Mail Reporter

PUBLISHED:

02:03 GMT, 1 March 2013

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UPDATED:

10:49 GMT, 1 March 2013


One third of staff said they had witnessed medical blunders and one quarter have been bullied

One third of staff said they had witnessed medical blunders and one quarter have been bullied

A third of health service workers would not recommend their own hospital to friends or family, a poll has found.

A further one in three do not believe NHS managers act on the concerns of patients.

The Department of Health’s own survey also found that a third of NHS staff had witnessed medical blunders or near misses at least once in the last month.

It also revealed that nearly a quarter of workers had been harassed or bullied by other colleagues over the past 12 months.

Just over 101,000 doctors, nurses, paramedics, and administrative staff took part in the annual survey. Ministers said the overall findings were broadly similar to this time last year although insisted there were some improvements.

They also revealed that 17 per cent of staff did not think patient care was their manager’s top priority.

A total of 38 per cent said they had suffered work-relayed stress in the last 12 months while 15 per cent had been bullied by patients or the relatives of patients.

Health Minister Dr Dan Poulter said: ‘NHS staff have some of the hardest and most respected jobs in our country. It is good to see that staff motivation, job satisfaction and engagement are all up on 2011, demonstrating the commitment of NHS staff to providing the best possible care for patients.’

Staff at North Cumbria University Hospitals and United Lincolnshire Hospitals are the least likely to recommend their own hospitals to friends of family, according to the figures.

Less than 40 per cent of those who work at the two trusts, both of which have relatively high death rates, would recommend the treatment available, compared with more than 90 per cent of staff at the top-rated hospitals.

In the survey, 203,000 NHS staff were asked to respond to the statement: ‘If a friend or relative needed treatment, I would be happy with the standard of care provided by this organisation.’

They had to say whether they strongly agreed, strongly disagreed, agreed, disagreed or had no view.

More than 101,000 staff responded. Nationally, 63 per cent said they strongly agreed or agreed with the statement, 12 per cent said they disagreed or disagreed strongly, 25 per cent did not ‘express a preference’.

Mid Staffordshire NHS trust, which is facing administration, continued to perform poorly in the survey

Mid Staffordshire NHS trust, which is facing administration, continued to perform poorly in the survey

Health minister Dr Daniel Poulter said survey showed staff motivation and job satisfaction were improving

Health minister Dr Daniel Poulter said survey showed staff motivation and job satisfaction were improving

That left 37 per cent of staff who did not recommend treatment.

At 17 health service trusts, fewer than half of staff would recommend treatment to friends and families.

In January David Cameron announced that from next month every hospital and doctors’ surgery in England will face a ‘friends and family test’ to see if patients would recommend them to loved ones.

The Prime Minister said the surveys would act as an early warning ‘flashing light’ to highlight where parts of the NHS are failing.

The North Cumbria University Hospitals Trust, which runs Cumberland Infirmary in Carlisle and the West Cumberland Hospital in Whitehaven, was the worst ranked of all the trusts surveyed. Just 35 per cent of staff would recommend treatment to their friends of family.

The trust is among several being investigated for high death rates by Sir Bruce Keogh, the medical director of the NHS.

Croydon Health Services, Mid Yorkshire Hospitals and Weston Area Health were also among the poor performers.

And Mid Staffordshire NHS trust, which was yesterday facing administration by regulators, also continues to perform poorly, according to the survey.

Only 59 per cent of staff said they would recommend treatment to family and friends.